Refund Policy

We have a 14-day return policy, which means you have 14-days after receiving your item(s) to request a return.

To be eligible for a return, your item must be undamaged and in the same condition in which you received it. You’ll also need to provide us with a copy of your original order confirmation / receipt or proof of purchase for the item(s).

To start a return, you can contact us at info@jooqboxx.com. If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package.

You will be responsible for returning the goods to us at your own cost, and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit back to us.

Items sent back to us without first requesting a return will not be accepted.

We are always available to help, so please contact us with any questions you may have, at info@jooqboxx.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.